Rates & Costs

Payment terms:

To guarantee your reservation, we ask for a 50% non-refundable deposit of the total amount. This must be paid into our account at the time of booking (exempt from charges). The outstanding amount is due 30 days before arrival at the latest. If your arrival day is within 30 days, 100% of the total amount must be paid at the time of booking. You will find the bank details of our account for your payment on your booking confirmation. Please state your name and invoice number as a payment reference.

Cancellations:

SPECIAL CANCELLATION POLICY WINTER BOOKINGS 2020/21 - "CAREFREE REBOOKING": Due to the Covid 19 pandemic, we allow FREE cancellations and rebookings up to 30 days before arrival until April 5th, 2021 WITHOUT any reason. If the arrival is in less then 30 days, the following cancellation rules apply: 29 to 14 days before arrival 30%, 13 to 7 days before arrival 50%, and from 6 days before arrival 90% of the total stay will be charged.

If you cancel less than 30 days before arrival, we guarantee NO CANCELLATION FEE if the following applies:
- Corona traffic light of the Austrian federal government in the holiday community on RED
- A level 6 travel warning is issued for the guest's home country or district
- The guest or people living in the same household tested positive for Corona when they planned to start their vacation (medical certificate must not be older than 48 hours) or the officially prescribed quarantine has not yet ended at the time of arrival. Here the guest is obliged to present the document to the accommodation provider to provide evidence.

For bookings from April 6th, 2021 onwards the cancellation policy is as follows: The 50% deposit at the time of booking is refundable only if the cancellation is made within 10 days of booking. Cancellations within 30 days of the arrival date will be charged 100% of the total amount plus VAT. Please understand that we can only accept cancellations in writing. With the current price list, all previous prices lose their validity. Subject to changes.

Please understand that we cannot accept bookings that are within 7 days of your arrival date.